Refund policy

Return and Refund Policy

We accept returns on unopened and unused products within 30 days of delivery.

For hygiene and safety reasons, opened or used personal care products cannot be returned. Any product that has been opened, used, damaged after delivery, or returned without approval may not be eligible for a refund.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and clear photos of the item and packaging. We will review the issue and, when appropriate, offer a replacement, store credit, or refund.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Original shipping fees are non-refundable.

To start a return, please contact us with your order number before sending anything back. Returns sent without approval may not be accepted.

We currently ship within Canada only.