Returns & Exchanges
We want every order to feel thoughtful from the moment it arrives. If something is wrong with your order, arrives damaged, or is not quite right, reach out and we will help review the next best step.
Returns are reviewed with care.
Because our hair oils are personal-care products, returns are handled based on the condition of the item and the details of the order. Unopened and unused items are the easiest for us to review for return eligibility.
- Please contact us before sending anything back.
- Items should be unused, unopened, and in their original packaging when possible.
- Shipping costs from the original order are typically non-refundable.
We can help with order concerns.
If you received the wrong item, your order arrived damaged, or there is an issue with the product, contact us with your order details and photos so we can review a replacement, exchange, or next step.
- Include your order number and the email used at checkout.
- For damaged items, include clear photos of the product and packaging.
- Exchange options depend on product availability and order details.
Start with a quick message.
Send your order details
Share your order number, email address, and whether you need help with a return, exchange, damaged item, or wrong item.
We review the request
We will look over the order details and let you know what options are available based on the item condition and issue.
Follow the next steps
If the return or exchange is approved, we will send clear instructions before anything needs to be sent back.
Please do not send items back without contacting us first.
This helps us review your order properly and make sure your return or exchange is handled clearly. Items sent without approval may not be accepted.
Tell us what happened with your order.
Use the form below to start the process. Include as much detail as you can so we can help you faster.