Customer care

FAQ

We want every part of your experience to feel clear, easy, and well cared for. Here are a few of the questions we hear most often, with answers designed to help you shop with confidence.

Product Questions

Our core blend includes argan oil, jojoba oil, camellia oil, broccoli seed oil, and vitamin E oil. Each oil was chosen to help support softness, shine, slip, and a smooth finished feel without making the formula overly heavy.

Yes, the formula is designed to feel lightweight and easy to wear. It is intended to leave hair feeling nourished and polished without feeling overly heavy.

When used in the right amount, it should help hair feel soft and finished rather than greasy. We recommend starting with 2 drops and building only if your hair needs more.

It is designed to work well across a range of hair types, from finer textures needing a light finish to drier hair needing added softness. You can tailor the amount you use based on your texture and routine.

Usage Questions

That depends on your hair type and routine. Many customers use it a few times a week, but it can also be used daily, especially for drier hair types or hair that feels damaged and needs extra softness and shine.

Yes, it can be used on damp hair before styling or air drying, or on dry hair as a finishing step. It is meant to fit easily into everyday routines without feeling complicated.

A little goes a long way, so start with 2 drops and add more only if needed. The right amount usually depends on your hair thickness, length, and where you are applying it.

It works well after washing on damp hair, or later in your routine when you want to smooth ends and add shine. You can also use it as a simple finishing touch between wash days.

Shipping & Orders

Shipping times can vary based on your location and the shipping method selected at checkout. Once your order is placed, you will receive order updates so you can follow its progress.

Yes, tracking is typically provided once your order has shipped. Customers can use the tracking link in their shipment email to follow delivery progress.

If your order arrives damaged, please reach out as soon as possible with your order details and a photo of the package or product. We will review it and help with the next steps.

If you need to make a change, contact us as quickly as possible after placing your order. We cannot always guarantee changes once an order has begun processing, but we will do our best to help.

Returns & Support

Returns are handled according to our store policy and the condition of the item. If you have a concern with your order, please reach out so we can review the details and help with the next steps.

You can contact us through the contact page or by using the support details listed on the site. We aim to respond as promptly and thoughtfully as possible.

We are always happy to help before you place an order. If you need guidance on usage, scent, or choosing the right product, please reach out and we will point you in the right direction.

Still need help?

We want you to feel supported before and after you order.

If you do not see your question here, you can always reach out directly. This page is designed to answer the most common questions, but personal support should always feel close at hand.